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Find Local Help in Your Neighborhood

Support

Need Help?

We aim to respond to all inquiries within 48 hours.

Email Support

Frequently Asked Questions

Getting Started

How do I create an account?

Download Neighbr from the App Store and sign in using your Apple account, Google account, or email address. You'll be asked to provide a display name and postal code to get started.

Is Neighbr free to use?

Yes! Neighbr is free to download and use. There are no fees for posting jobs, submitting bids, or messaging other users.

What areas does Neighbr serve?

Neighbr is available anywhere in Canada. Jobs are shown based on your location, so you'll see tasks posted by people near you.

Posting & Finding Jobs

How do I post a job?

Tap the "Post a Job" button, fill in the title, description, category, and your suggested budget. Add photos if helpful. Your job will be visible to nearby Neighbr users.

How do I find jobs near me?

Use the Explore tab to browse jobs on the map or in list view. You can filter by category and search by keyword. Jobs are sorted by distance from your location.

How does bidding work?

When you find a job you'd like to help with, tap "Place a Bid" and enter your proposed price and a message to the Requester. The Requester will review all bids and choose a Helper.

Payments

How do I pay or get paid?

Neighbr does not handle payments. Once a Requester selects a Helper, both parties arrange payment directly between themselves (e.g., cash, e-Transfer, or other methods).

Safety

Is Neighbr safe?

We take safety seriously. Your exact location is never shared with other users — we use a privacy radius to show only your approximate area. You can also report or block any user at any time.

Tips for staying safe:

Account Management

How do I edit my profile?

Go to Profile > Edit Profile to update your display name, photo, postal code, and other details.

How do I delete my account?

Go to Profile > Settings > Delete Account. This will permanently remove your profile, activity history, and profile photo. This action cannot be undone.

I forgot my password / can't sign in

If you signed in with Apple or Google, use those services to recover access. If you signed in with email, use the password reset option. Still having trouble? Email us at info@thebighead.ca.

Reporting Issues

How do I report a user?

In any chat conversation, tap the menu icon (top right) and select "Report." Describe the issue and submit. Our team will review the report.

How do I block a user?

In any chat conversation, tap the menu icon and select "Block." The blocked user will no longer be able to contact you.

App Information