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Privacy Policy

The Bighead ("we," "our," or "us") operates the CleanConnect mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

1. Information We Collect

Personal Information You Provide

When you create an account or use CleanConnect, we may collect:

• Account Information: Name, email address, profile photo
• Location Data: State, district, and pincode (for regional content and events)
• Payment Information: Payment details processed securely through Stripe (we do not store your full card details)
• User Content: Photos, posts, comments, and other content you share
• Communication Data: Messages and feedback you send us

Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, time spent in app, interaction patterns
• Log Data: IP address, access times, app crashes and errors

2. How We Use Your Information

We use your information to:

• Provide and maintain the CleanConnect service
• Process transactions and send related information (tips, payments)
• Connect you with cleanup events and other users in your area
• Display leaderboards and award badges based on your activity
• Send notifications about events, tips received, and app updates
• Improve our app and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Third-Party Services

We share data with the following third-party services:

Service	Purpose	Data Shared
Firebase (Google)	Authentication, database, file storage, analytics	Account info, posts, photos, usage data
Stripe	Payment processing for tips	Payment information, transaction details
Apple/Google Sign-In	Secure authentication	Name, email (as authorized by you)

4. Payment Information

5. Data Retention

• Account Data: Until you delete your account
• Posts and Content: Until deleted by you or account deletion
• Transaction Records: 7 years (for legal and tax compliance)
• Analytics Data: Aggregated and anonymized after 26 months

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and associated data through the app settings
• Export: Request a portable copy of your data
• Withdraw Consent: Opt out of optional data collection

To exercise these rights, contact us at info@thebighead.ca.

7. Data Security

We implement appropriate security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication via Apple and Google Sign-In
• Firebase security rules restricting data access
• Regular security audits and monitoring

8. Children's Privacy

CleanConnect is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including:

• United States: Firebase and Stripe servers
• Canada: Our company servers

We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through in-app notifications, email (if provided), and an updated "Last Updated" date on this page.

11. Contact Us

If you have questions about this Privacy Policy or your data:

The Bighead
Calgary, Alberta, Canada
Email: info@thebighead.ca
Website: thebighead.ca