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Event Planning Made Easy

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Getting Help

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Frequently Asked Questions

Account & Sign In

How do I create an account?

Open Gather and sign in using Apple Sign-In, Google Sign-In, or your email address. Your account is created automatically on first sign-in.

How do I delete my account?

Go to Profile > Settings > Delete Account. This will permanently remove your account and all associated data. This action cannot be undone.

Can I change my sign-in method?

Currently, your account is tied to your sign-in method. Contact us if you need to migrate your account.


Creating & Managing Events

How do I create an event?

Tap the + button on the My Events tab. Fill in your event details, choose a category, and select which features you need (guest management, functions, ticketing, budget).

What are functions?

Functions are sub-events within a larger event. For example, a wedding might have Mehendi, Sangeet, Ceremony, and Reception as separate functions. Each function can have its own date, location, dress code, and guest list.

Can I make my event public?

Yes. When creating or editing an event, set the privacy to Public and it will appear in the Explore tab for other users to discover.

How do I edit or cancel an event?

Open your event from the My Events tab, tap the settings icon, and choose Edit or Delete.


Guest Management

How do I add guests?

Open your event, go to the Guests tab, and tap Add Guest. You can add guests manually or import from your contacts (requires permission).

How do I send invitations?

Tap Send Invites from the Guests tab or the Overview quick actions. Choose your guests, select which functions to include, and pick your delivery method (WhatsApp, SMS, Email, or Copy Link).

How do I track RSVPs?

The Guests tab shows each guest's RSVP status. Use the filter pills at the top to view guests by status (All, Pending, Sent, Confirmed, Declined). The Overview tab also shows an RSVP summary.

Can guests RSVP to individual functions?

Yes. When functions are enabled, guests can RSVP separately to each function they're invited to.


Ticketing

How do I set up tickets for my event?

Enable the Ticketing feature when creating your event. Go to the event settings to add ticket tiers with names, prices, capacity limits, and perks.

How do promo codes work?

As a host, you can create promo codes with percentage or fixed discounts. Set usage limits and validity dates. Attendees enter the code during checkout.

Are there group discounts?

Yes. Gather automatically applies group discounts: 10% off for 5+ tickets, 15% off for 10+, and 20% off for 20+.

What happens when tickets sell out?

When all tickets are sold, a Join Waitlist option appears. Waitlisted users are notified if spots open up.

How do refunds work?

Ticket purchasers can request cancellation from the event host. Refund policies are set by the event host.


RSVPs

How do I RSVP to an event?

Open the event and tap the RSVP button. Choose Attending, Maybe, or Decline. For paid events, you'll be directed to purchase tickets.

Can I change my RSVP?

Yes. For free events, tap Manage on the event page to modify or cancel your RSVP. For paid tickets, you can request cancellation from the host.


Budget Tracking

How does budget tracking work?

Enable the Budget feature for your event. Add expense categories and individual expenses. You can tag expenses to specific functions to track spending per sub-event.


Privacy & Data

What data does Gather collect?

See our full Privacy Policy for details. In short, your data is stored primarily on your device, and we do not sell your personal information.

What permissions does the app need?

All permissions are optional:

You can manage these at any time in your device Settings > Gather.

How do I export my data?

Contact us at the email below and we'll help you export your event data.


Troubleshooting

The app is crashing or not loading

1. Make sure you're running the latest version of Gather
2. Restart the app (swipe up to close, then reopen)
3. Restart your device
4. If the issue persists, delete and reinstall the app (note: local data will be lost)

Invitations aren't sending

• Ensure the guest has a valid email or phone number
• Check that you've granted the necessary permissions
• For WhatsApp/SMS, make sure the respective app is installed on your device

I can't find an event in Explore

• Only public events appear in Explore
• Try searching by event name or adjusting category filters
• The event may have passed or been removed by the host


Still Need Help?

We typically respond within 24-48 hours.

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